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Frequently asked, plainly answered.

Instant answers on accounts, coverage, and day-to-day operations — for members, HR teams, and brokers.

COBRA

5 questions
Am I eligible for COBRA if my company closed or went bankrupt and there is no health plan?

If there is no longer a health plan, there is no COBRA coverage available. If, however, there is another plan offered by the company, you may be covered under that plan. Union members who are covered by a collective bargaining agreement that provides for a medical plan also may be entitled to continued coverage.

Are there alternatives for health coverage other than COBRA?

Before electing COBRA, you should consider more affordable options such as a spouse's plan, the Health Insurance Marketplace, or Medicaid/CHIP. Losing your job triggers a special enrollment window for these alternatives:

• Spouse's Plan: You have a strict 30-day window from the loss of your job-based coverage to request special enrollment under a spouse or parent's group health plan.

• Health Insurance Marketplace: You have 60 days before or after losing your coverage to select a new plan at HealthCare.gov or by calling 1-800-318-2596 (TTY 1-855-889-4325).

• Medicaid & CHIP: You can apply for free or low-cost coverage at any time. If you qualify, coverage begins immediately. Call 1-877-KIDS-NOW (543-7669) for state-specific CHIP programs.

Tip: If you need immediate coverage while waiting for your Marketplace plan to begin, you can temporarily elect COBRA to ensure you have no gaps in coverage.

Can continuation coverage be terminated early for any reason?

A group health plan may terminate coverage earlier than the end of the maximum period for any of the following reasons:

– Premiums are not paid in full on a timely basis

– The employer ceases to maintain any group health plan

– A qualified beneficiary begins coverage under another group health plan after electing continuation coverage

– A qualified beneficiary becomes entitled to Medicare benefits after electing continuation coverage

– A qualified beneficiary engages in conduct that would justify the plan in terminating coverage

How long does a participant have to elect COBRA coverage?

A completed election form must be received by NueSynergy within 60 days of loss of coverage or the date on which paperwork was sent (whichever is longer). If an election form is postmarked by the 60th day but isn't received until the 62nd day, the election is valid. Payment coupons to the participant are then issued within one to two business days.

How long does a participant have to make a COBRA payment?

The participant has 45 days from the election date to make full payment (payment must be inclusive, timing back to date of loss of coverage). Consecutive monthly payments must be made within 30 days.

HSA & MaxHSA

5 questions
What is MaxHSA?

MaxHSA is a digital savings platform that helps HSA participants grow their Health Savings Account (HSA) contributions through Roundups and Cashback Rewards tied to everyday spending using your existing card.

The program is designed to increase engagement with HSAs and help participants build funds to cover healthcare expenses.

Do MaxHSA contributions count toward my HSA contribution limit?

Yes. Money transferred to your HSA through MaxHSA counts toward the annual IRS HSA contribution limit.

If you are already contributing to your HSA through payroll deductions or personal contributions, you should monitor your total contributions to avoid exceeding the annual limit.

Is there a fee to use MaxHSA?

There is no charge to sign up for MaxHSA and there is no monthly subscription fee. However, when your MaxHSA balance is at least $50 as on or near the 25th day of the month, the balance will be transferred to your HSA and a $5 transfer fee will be charged.

Can I save more than just rounding up to the nearest dollar?

Yes. You can increase your savings by choosing a higher roundup value. Instead of rounding only to the nearest one dollar on each purchase, you have the flexibility to select:

• $1

• $2

• $3

Increasing the Roundup value allows you to grow your HSA contributions faster.

When does my money get transferred to my HSA?

Once the combined total of Roundups and Cashback Rewards that are sitting in your MaxHSA account reaches a minimum of $50, on or near the 25th day of the month, the funds are transferred from your MaxHSA account to your HSA.

If the total is less than $50, the funds remain in your MaxHSA account until they reach the $50 minimum.

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